Travel terms & conditions
What we guarantee you!
As our passenger, you will be able to rely that the bus, tram or train will depart as planned, and that you will arrive in time. We also guarantee that vehicles with low-level entry will actually be used for the departures and routes that are noted in the printed timetable as having these vehicles.
We promise that we will keep to the timetable and that you will receive information about the journey you need.
You must have a valid ticket
If an inspection shows that you do not have a ticket, or you have an incorrect or invalid ticket, you will have to pay a surcharge of 1,200 crowns in addition to the ordinary fee for the journey, in accordance with the Public Transport Surcharge Act.
The surcharge is 600 crowns for young people.
Where you can find timetables
- On this web site
- At our customer service, 0771-21 10 10
- At our sales agents
Information about prices is available from
- Aboard vehicles
- On our web site
- At our customer service, 0771-21 10 10
- At our sales agents
- From traffic personnel
If anything goes wrong - contact the traffic supervisors
If there are any delays in our traffic, or errors in our information, which means that you risk arriving too late at your destination, please contact our traffic supervisor on telephone no. 013 37 11 37.
You can also ask the driver or train host for help. We will then make sure that you can reach your destination in some other way.
But situations may occur when we can not help you. Then there is the ÖstgötaTrafiken Travel Guarantee. You can read more about that under the tab to the left.
Public order regulations
The Public Order Act (SOS 1993:1617), chapter 4, applies to travel on public transport.
